Omnibus sampling/field protocols
Samples: The Voyageur/Pioneer omnibus surveys will use samples exclusively from Survey Sampling International (SSI) and similar independent panel providers.
Judicious use: We guarantee that no potential respondent will be contacted more that twice a year, and that, wherever possible, we will limit contact to once per year per panel member.
Representative distribution: Our completions will reflect the population distribution by region, with the clear understanding that this is an online sample and survey
Survey time-lines: No survey will exceed 15 minutes.
Language: English-only online survey; French/Spanish available using client-provided, an approved translation of the questionnaire. Translation services are available
Over-sampling: Ithe base omnibus sample (n=1,200) - can be customized using client-specific question(s) to meet your quota requirement.
Mail engine reinvestment: All project partners are committed to reinvesting in panel contact mailing procedures to deal with ongoing matters of Internet security and more restrictive spam controls. We have multiple-redundancy for data protection. To minimize downtime, we employ distributed services and a multi-homed Internet backbone service with full power outage protection.
Client confidentiality/non-disclosure agreements: a confidentiality and non-disclosure agreement cover a host of related issues and subsequent omnibus data usage for a period of two (2) years.
Compliance: Our survey teams abide by the code of ethics of the Marketing Research & Intelligence Association of Canada (MRIA), the Marketing Research Association (MRA), and applicable federal legislation governing privacy and protection of personal information.
Quotations & sign-offs: The contract will identify the undertaking (referencing the quote) and the terms. Sign-off on the project terms will be required by both parties
Billing: Clients are invoiced for the entire amount of the omnibus services contracted.
Turnaround: Once you have completed and approved the survey, you will receive a set of data tables within five (5) business days, or, if over-samples are required, seven (7) business days.
Revisions & questionnaire quality: Any concerns on questionnaires (e.g., flow, wording and quality/ethical concerns) will be addressed without delay. Revisions to the programmed survey will be subject to an additional fee.